If for any reason you are not completely satisfied with your online purchase and would like to return the item for a refund, please return the item to us within 30 days of receipt of your purchase.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Custom orders with your choice of engraving and personalized design are noncancelable and non-refundable. This product may not be returned unless faulty.
To return your product, you should email us :
Unfortunately, we are unable to offer an exchange of your order. However, you can return an unwanted item to us for a full refund and place a new order for an alternative item. If you want to exchange size or colour, we will send you a replacement at no extra cost upon receipt of the original items.
If your parcel arrives defective or damaged you can exchange it for the same item, send us an email at firstname.lastname@example.org
Maapstudio does not accept any responsibility for return postage costs, nor for any items lost, stolen or damaged in transit. If you are shipping jewellery over £ 75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Please take care if a customs declaration form is required, to correctly mark the goods as a 'Returned Item'. This will ensure that no additional customs fees are incurred. In the instance that an item is incorrectly marked and a customs fee is incurred, this may be passed onto the customer. This may also delay the returns process.
If you are at all uncertain about how to correctly fill in the customs form, then please speak with the relevant customs or post department before returning the item.
There are certain situations where refunds are accepted at the discretion of Maapstudio
Jewellery with obvious signs of use
Any item not in its original condition is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To cancel an order you must contact us within 24 hours of purchase.