Menu
Search Search Cart
0
Cart

Legal

Welcome to Maap Studio. This page consolidates all essential information regarding our Terms of Service, Privacy Policy, Shipping & Delivery, and Returns & Refunds. By using our website or purchasing from us, you agree to these terms.

Intellectual Property Notice All artwork, designs, forms, and ceramic pieces created by Maap Studio Art & Design Ltd are original works protected by copyright and design rights.
No part of these works may be reproduced, replicated, cast, manufactured, or used for commercial purposes without the prior written permission of Maap Studio Art & Design Ltd.

Unauthorised reproduction, casting, or manufacturing of any design, in whole or in part, constitutes intellectual property infringement and may result in legal action for damages and commercial loss.

 

1. Terms of Service

Overview

  • By using this site, you accept these Terms of Service. Continued use constitutes acceptance of updates or changes.

  • Our store is hosted on Shopify, and all transactions are subject to these Terms.

Use of Service

  • Users must be at least 18 years old or have parental consent.

  • You may not use our products or site for illegal purposes, transmit harmful code, or violate intellectual property laws.

Products & Orders

  • All artworks are made-to-order and may have limited availability.

  • Prices, descriptions, and availability are subject to change.

  • EXW (Ex Works) or other shipping terms apply; international customers are responsible for taxes and duties.

Liability & Warranty

  • All products are sold “as is.” We are not liable for incidental damages, loss, or improper use.

  • You agree to indemnify Maap Studio from claims resulting from your misuse of the site or breach of Terms.

Governing Law

  • These Terms are governed by the laws of England and Wales. Any disputes fall under the jurisdiction of English courts.

Modifications

  • Maap Studio reserves the right to update Terms at any time. Check this page periodically for changes.

Contact

 

2. Privacy Policy

Information We Collect

  • Device Information: browser type, IP address, cookies.

  • Order Information: name, billing & shipping addresses, payment details, email, phone number.

How We Use Your Information

  • To fulfil orders, communicate about purchases, prevent fraud, and (if opted in) share relevant updates or marketing.

Sharing

  • Only with payment processors, shipping partners, or as required by law.

Your Rights

  • European residents: access, correct, or request deletion of personal data under GDPR.

  • California residents: opt out of the “sale” of personal data under CCPA.

Data Retention & Security

  • We retain information only as long as necessary to provide services or comply with legal obligations.

  • We employ strict physical, electronic, and administrative safeguards.

Cookies & Tracking

  • Used for site functionality and analytics. You may disable cookies via your browser settings, though this may affect your experience.

Contact

3. Shipping & Delivery

Processing Times

  • Lead time for artworks: typically 2–12 weeks.

  • Orders received after 5:00 PM are processed the next business day (Monday–Friday, excluding holidays).

Local Pickup

  • Available at our studio in Hoylake, CH47 2DH.

Shipping Methods & Costs

  • Standard shipping via UPS/DHL . Costs calculated at checkout.

  • Large items or remote locations may incur additional fees.

International Shipping

  • Delivered under DAP terms.

  • Customer responsible for taxes, import duties, and customs clearance.

Insurance & Liability

  • Standard shipping does not include insurance; optional coverage available for an additional fee.

  • We are not responsible for damages or loss once goods leave our studio.

Tracking & Communication

  • Customers receive a tracking number via email

4. Returns & Refunds

Final Sale & Made-to-Order

  • All pieces are made-to-order and non-refundable unless defective.

Change of Mind

  • Refunds are not offered for changes of mind or dissatisfaction with handmade variations.

Cancellations

  • Must be requested within 24 hours of purchase; only considered for defective items.

Damaged Items

  • Report within 24–48 hours with photos of packaging and item. Claims are handled on a case-by-case basis.

International Returns

  • Customers are responsible for return shipping and customs fees.

Refund Processing

  • Approved refunds are credited via the original payment method; processing may take several business days.

 

Revision Date: November 11 , 2025

 

© 2025 Maap Studio.
×